TL;DR: Traditional email NPS surveys yield only 2–5% response rates. Phone NPS surveys guarantee 30–50% engagement, but hiring a call center is expensive (€1500–€4000/month). POSKAI AI voice assistant automates feedback collection by calling hundreds of customers per minute – in native Lithuanian, with no hidden fees, starting from €500/month.
Why Traditional Email NPS Surveys Are Dying
How many times have you clicked “Delete” after seeing an email with the subject: “Your opinion is very important to us, please rate our services…”? Probably every time. Modern business leaders, logistics coordinators, and purchasing managers don't have time to fill out 10-question surveys.
In the B2B sector, NPS email surveys rarely achieve a conversion rate of more than 3–5%. This means you are making strategic business decisions based on the opinions of just a few, often the most dissatisfied (or exceptionally loyal) customers. The silent majority remains unheard.
To find out the true situation, the best way is a phone NPS survey. A human voice, direct contact, and just a few seconds for an answer. However, calling a thousand customers a month requires immense human resources. Your best salespeople certainly shouldn't be doing that. This is where artificial intelligence comes to the rescue.
AI Feedback Collection: How POSKAI Changes the Game
For a long time, phone customer surveys meant two choices: either sacrifice your team's valuable time or hire an external call center (whose employees often sound unmotivated and damage your brand image).
The POSKAI platform turns everything upside down. Instead of waiting weeks for a call center to process a database, a POSKAI AI calls a thousand customers in a single afternoon.
- Speed: 500+ concurrent calls. Your customer database is processed instantly.
- Naturalness: The POSKAI voice engine speaks in natural, native Lithuanian. The conversation flows smoothly, with a response time of < 500ms.
- Lankstumas: The calling AI can adapt. If a customer gives a low rating, the assistant automatically asks: “I understand. What could we do better next time?” If the rating is 10 – it thanks them and offers to leave a review on Google.
Read more about how POSKAI automates outbound calls and frees your team from routine tasks.
Human vs. AI: What Do Customer Surveys Really Cost?
Let's look at the numbers. Hiring an agency or an employee for NPS calls is a luxury. Many companies forgo it and stick to ineffective emails purely because of the cost.
| Solution | Monthly Cost | Feedback Conversion | Hidden Fees |
|---|---|---|---|
| POSKAI AI | from €500 | 30-50% | None (all-inclusive) |
| Traditional Call Center | €1500–€4000 | 15-25% | Setup fee, long-term contract |
| Human (Manager) | €2100–€3500 (with taxes) | 30-40% | Workplace maintenance, holidays |
| Foreign AI platforms (e.g., Bland) | ~€1500-€2000 | ❌ No proper LT language | Per-minute charge, Twilio integration |
POSKAI pricing starts from €500/month. This is a fixed price with no hidden fees, covering infrastructure, voice engine, and analytics.
Multilingual Customer Experience Without Barriers
If you are a transport, logistics, or manufacturing company, you probably have customers beyond Lithuania. How do you collect feedback from partners in Germany or Poland? The traditional way would require hiring native speakers – a practically impossible task in many regions.
POSKAI technology automatically recognizes the interlocutor's language. If a company manager in Poland picks up the phone, POSKAI automatically starts speaking Polish. If in Germany – German. All seamlessly. You receive a centralized, translated report in your individual client dashboard (Custom Dashboard).
This helps avoid misunderstandings, shows incredible respect for your international clients, and ensures smooth data collection. Learn more about multilingual challenges in our B2B Sales Automation Overview.
POSKAI Security: Your Customer Data Must Be Isolated
When conducting NPS surveys, you are working with the most sensitive data – your customers' phone numbers, their feedback, criticism, and expectations.
Many market players, especially American SaaS platforms, store all their clients' data in a shared database on US servers. This is not only a security threat but also a direct GDPR violation.
POSKAI is different. We guarantee per-client isolation and 100% EU data residency. Each client gets a separate infrastructure. Your NPS research results will never intersect with other companies' data. Furthermore, the POSKAI system has integrated protection against so-called prompt injection – no cunning caller will provoke the system to reveal your confidential information.
Read more about security risks when choosing technologies in the article Why American AI Platforms Violate GDPR.
What Does POSKAI Do After the Customer Hangs Up?
Collecting feedback is only half the battle. The real value lies in quick reaction. POSKAI is not just a calling system – it's a complete communication chain:
- Real-time analytics: All NPS surveys are immediately converted into numbers and graphs in your dedicated dashboard.
- Automated alert: If a customer left a critically low rating (e.g., 0–3), POSKAI immediately sends an SMS or email to your customer service manager with the full call transcript and summary. The manager can call the dissatisfied customer on the same day.
- Follow-up messages: If the customer gave a 9-10, the system can automatically send them a short SMS message with thanks and a link to Trustpilot or Google review page.
“Your sales and customer service team doesn't have time to listen to beeps and voicemail messages. AI does it for you, and your team gets involved only when real problems need solving.”